The European Accessibility Act (EAA) applies EU-wide from 28 June 2025 to digital products and services in the B2C space. This guide explains who is affected, what is assessed and what penalties apply for non-compliance.
The European Accessibility Act (Directive (EU) 2019/882) requires EU member states to adopt accessibility requirements for a range of products and services. In Germany it was transposed into national law as the Barrierefreiheitsstärkungsgesetz (BFSG).
Any business offering digital products or services to consumers is affected — online shops, banking apps, e-tickets, streaming services, messaging platforms and more. Micro-enterprises with fewer than 10 employees and an annual turnover below €2 million are exempt.
All digital touchpoints in the B2C space: websites, mobile apps, self-service terminals, e-books and associated services. The technical requirements follow EN 301 549, which is based on WCAG 2.1 AA — WCAG 2.2 AA is recommended.
Market surveillance authorities in each member state can impose fines and prohibit the sale of non-compliant products. In Germany, the Bundesnetzagentur is responsible for certain areas. Fines can reach five-figure sums.
Products and services already on the market before 28 June 2025 benefit from a transition period until 28 June 2030 — provided no substantial modifications are made. New products placed on the market from 28 June 2025 must be compliant from the outset.
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